Returns, Refunds & Complaints | Enfield Wash Flowers
Our Fresh Flowers Guarantee in Enfield Wash
As a trusted local florist, Enfield Wash Flowers is dedicated to providing the freshest floral arrangements to households and businesses in Enfield Wash. We stand by our commitment to quality and strive to delight each customer. Our Fresh Flowers Guarantee ensures your flowers arrive vibrant, beautiful, and long-lasting.
Damaged-on-Arrival Policy
On rare occasions, flowers may be damaged during transit. If your order arrives visibly damaged, wilted, or not up to our high standards, please notify us immediately. We advise inspecting your flowers upon receipt, and if you notice any issues, report them as soon as possible so we can make it right.
To help us resolve your issue efficiently, kindly provide clear photographs of the damaged items and packaging on the day of delivery. This will help us assess the situation and offer you the best solution.
Freshness Window & Flower Quality Promise
Our arrangements are carefully prepared to ensure all flowers are fresh and at their best. We guarantee freshness for at least 5 days from the date of delivery, provided the flowers are properly cared for as per our flower care instructions. Should you find that your flowers wilt or show unsatisfactory quality within this window, please reach out with a description and images so we may investigate and assist.
Refunds & Replacement Options
Your satisfaction is our priority. If your order is damaged, not as described, or does not meet our freshness standards, you may be eligible for a refund or replacement. Once we have reviewed your claim and supporting photographs, we will discuss options that may include:
- A full or partial refund to the original payment method
- A replacement bouquet or arrangement, delivered at the earliest convenience
- A store credit for future use
We aim to process eligible refunds and arrange replacements promptly once the issue has been validated.
Complaints Process
We value feedback and take complaints seriously, seeing them as opportunities to improve. If you have a concern about our products, services, or delivery, please contact us as soon as possible, providing your order details and a summary of the issue. Our customer care team will acknowledge your concern and investigate the matter thoroughly.
We aim to resolve most complaints within 2-3 working days. Complex issues may take a little longer, but we will keep you informed throughout the process. Your satisfaction is important to us, and we are committed to delivering first-class service for everyone in the Enfield Wash community.
Trusted Local Florist for Enfield Wash
Enfield Wash Flowers is proud to serve the local area, providing fresh flowers and personal service to homes and businesses. Our reputation is built on reliability, quality, and customer care. Thank you for trusting us with your special moments. If you have any questions about our returns, refunds, or complaint procedures, our team is here to help.
