Your Guide to Enfield Wash Flowers’ Online Flower Delivery Terms & Conditions

Terms & Conditions for Enfield Wash Flowers Customers

Introduction

Welcome to the Terms & Conditions for Enfield Wash Flowers, your trusted provider of online flower delivery services in Enfield Wash and surrounding areas. These Terms govern your use of our website and services, and they form the basis of the contract between us and you, our valued customer. By submitting an order via our website, you agree to abide by these Terms & Conditions. We recommend reviewing them carefully before making a purchase.

These Terms & Conditions apply to all transactions carried out online for the delivery of flowers and related products by Enfield Wash Flowers throughout Enfield Wash and neighbouring locales.

Definitions

For the purpose of these Terms & Conditions, the terms "we", "us", and "our" refer to Enfield Wash Flowers. The terms "you", "your", and "customer" refer to the person or entity purchasing goods or services from Enfield Wash Flowers’ online platform.

Order Process

Our user-friendly website allows you to browse, select, and purchase flowers for delivery throughout Enfield Wash and nearby areas. The order process is as follows:

Product Selection: Browse our range of bouquets and floral arrangements. Product descriptions and images aim to accurately reflect the goods, though flowers may be subject to availability and natural variation.
Add to Basket: Select your desired product(s) and add to your online shopping basket.
Checkout: When ready, proceed to checkout to provide delivery details and any special instructions.
Order Confirmation: After placing your order and making payment, you will receive an order confirmation summarising the goods or services requested, delivery address, and estimated delivery date.
Delivery Execution: Orders are processed and dispatched according to our published delivery schedule, endeavouring to meet your requested delivery date wherever possible within Enfield Wash and surrounding areas.

Please ensure all delivery details are accurate when placing your order, as we cannot be held liable for undelivered orders due to incorrect information provided by you.

Availability and Substitution

All products are subject to availability. In the rare event that we are unable to fulfil your chosen arrangement due to seasonal variation or supply chain issues, we will substitute with a similar product of equal or greater value, maintaining the style and colour scheme of your order. If a suitable substitution is not possible, we will contact you to offer alternatives or to process a refund.

Delivery Procedure & Areas

Enfield Wash Flowers offers fast, reliable flower delivery services across Enfield Wash and to surrounding districts. We offer delivery on specified dates, with same-day and next-day services often available. Delivery is conducted during our standard working hours. Please note, specific delivery times cannot be guaranteed due to variable external factors.

If the intended recipient is not available, we reserve the right to leave the flowers with an appropriate neighbour or in a safe location, provided this is deemed suitable. Alternatively, a delivery card will be left for collection or re-arrangement, depending on the circumstances.

Payments

Payments for orders placed through our online platform must be made in full at the point of ordering. We accept major debit and credit cards and other payment methods as listed on our website at the time of your purchase. All prices are stated in GBP and include VAT where applicable. Upon successful payment, you will receive a confirmation email containing your order summary and a unique order reference number.

If we are unable to process your payment or there is a payment issue, the order will not be completed or dispatched until full payment is received. We are not responsible for any delay in delivery caused by payment issues.

Cancellations & Amendments

You may cancel or amend your order up to 24 hours before the scheduled delivery date. To request a cancellation or amendment, please contact us directly via the details provided on our website. After this period, we may have already prepared or dispatched your order, and cancellation or amendment may not be possible. In such cases, refunds or changes may be discretionary and are not guaranteed.

In circumstances where you wish to amend the delivery address or messages after placing your order, please contact us as soon as possible. We will endeavour to accommodate your request, but cannot guarantee changes once the order is being prepared or is already out for delivery.

Refunds & Returns

If you are not satisfied with the flowers delivered, please notify us within 24 hours of receipt. Due to the perishable nature of flowers, returns are generally not accepted unless the product is demonstrably faulty, damaged, or not fit for purpose on arrival. In such cases, we may request photographic evidence to support your claim. At our discretion, we may offer a replacement, a partial refund, or alternative remedy where appropriate. Refunds will be processed via the original payment method within a reasonable timeframe.

Customer Obligations

You agree to provide accurate and complete information at the point of ordering, including the correct name and delivery address of the recipient. You also agree to maintain confidentiality and security of your online account credentials, where applicable. We cannot accept liability for orders undelivered due to incomplete or incorrect information supplied by you.

Liability

Our liability for any claim arising out of the provision of our online flower delivery service shall be limited to the value of the ordered goods or services. Under no circumstances shall Enfield Wash Flowers be liable to you or any third party for any indirect, consequential, special, or punitive damages arising in connection with your order or use of our website.

While every effort is made to deliver your flowers as specified, certain factors outside our control (such as severe weather, traffic disruptions, or supply chain problems) may affect delivery times or availability. We cannot accept liability for loss, damage, or expenses resulting from such circumstances. In the event of non-delivery or incomplete delivery due to our fault, a full refund or redelivery will be offered as appropriate. This does not affect your statutory rights as a consumer.

Intellectual Property

All content, product images, designs, and text shown on our website are the intellectual property of Enfield Wash Flowers or our licensors. Unauthorised reproduction, copying, or use is strictly prohibited without our express permission.

Use of Website

You agree to use our website only for lawful purposes and not in any manner that may harm, disrupt, or impair its accessibility or functionality. Attempts to gain unauthorised access to our systems or interfere with our service may result in legal action.

Data Protection & Privacy

We collect and process personal information in accordance with UK data protection law. Please consult our separate Privacy Policy for details on how your data is handled.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms & Conditions resulting from causes outside our reasonable control, including (but not limited to) acts of God, pandemics, adverse weather, strikes, transport disruptions, or unavailability of supplies.

Governing Law & Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with their subject matter are governed by and construed in accordance with the laws of England and Wales. By placing an order with us, you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

Amendments to Terms

Enfield Wash Flowers reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in legislation, business operations, or customer feedback. Changes will be posted on our website, and continued use of our service constitutes acceptance of updated Terms.

Contact & Customer Service

If you have any questions or concerns about these Terms & Conditions or about your order, please refer to the contact details provided on our website. Our team at Enfield Wash Flowers is committed to providing excellent customer service to all customers in Enfield Wash and surrounding areas.

Application of Terms

These Terms & Conditions apply to the purchase of all goods and services from Enfield Wash Flowers through the online store. They supersede and replace any previous written or oral agreements or understandings. Please retain a copy of these Terms for your records.